Frequently Asked Questions
Everything you need to know about your Beneunder shopping experience.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-10 business days depending on your location, and you will receive a tracking number via email once your package departs our warehouse.
Does Beneunder offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by region and are calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition with tags attached. To initiate a return or exchange, please visit our online Return Portal with your order number and zip code.
How do I care for my Beneunder technical apparel?
To maintain the performance of our sun-protective and cooling fabrics, we recommend machine washing in cold water on a gentle cycle and hanging to dry. Avoid using bleach or fabric softeners as they can degrade the specialized fibers.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment options through Klarna and Afterpay in select regions.
How can I find the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.